Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Response Guarantee

  • Our tech assistance Department is online round–the–clock to handle all your help requests. Each ticket you post to us will be solved within up to 60 mins. If your situation calls for aid from an admin, we will forward the ticket to the person on shift and will inform you that the problem will soon be resolved.

  • Top quality support service

  • Professional Tech Support Service

  • Our tech support staff will be working for you round–the–clock to to take care of all support request tickets that you send. We offer tech assistance for all the software packages that are pre–configured on your server. These include our in–house made Web Hosting Control Panel, the selected Operating System along with the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Web Hosting Control Panel that is available cost–free with your VPS provides you with an incorporated collection of articles. You’ll see a bunch of comprehensive how to content articles and a range of step by step video courses that demonstrate all the important site administration responsibilities. You can find them by clicking the Help or Video control keys in the right part of each Control Panel section.