Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Solution Warranty

  • Each ticket that you post to our customer help staff will be replied to within approximately one hour. All normal issues are going to be resolved straight away. Nonetheless, if the assistance request you have sent calls for aid from a proficient admin technician, we’ll address the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Expert Client Help Service

  • We give you 24 hours a day tech support by using a turbo–fast ticket system included in your Control Panel. You can easily e–mail us all the time about any of the apps that come installed in advance on your virtual server, such as the selected Operating System, the server management panel and our custom produced Web Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Web Control Panel that is available gratis with your VPS includes a built–in knowledge base. You can find an array of descriptive how–to articles and reviews and a group of step–by–step video guides that show all the necessary site management jobs. You can use them by clicking the Help or Video buttons in the top right part of each Control Panel section.