Technical Support Channels
A 1–Hour Ticket Response Guarantee
All your support requests will be responded to in maximum one hour after the trouble ticket or email is received. If your issue needs additional assistance from a sysadmin, we will forward the ticket or the email to the person on duty then leave a comment to inform you that more time will be required for discovering the optimal solution. If you order the Managed Services package, any of the server administration services included there will be executed whenever you decide.
An Exceptional Customer Service
We will be online for you 24x7 to reply to any questions that you may have about our Web Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need help handling server management tasks, you can order our Managed Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and troubleshooting services
A User–Friendly Help Area
Our Web Control Panel is preinstalled for every dedicated server. Among its characteristics is a very useful integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most of the educational articles also video versions which show all the operations that you can perform in a very illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each Web Control Panel section.