A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It's an efficient way to receive some info about the hosting services or have some problem resolved as you are speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the reduced chance of mistakes any time you exchange information such as usernames or domain names, the quicker response time since the communication is live plus the fact that you don't need to stay on the chat constantly - you'll be able to do something else while the representative examines the issue involved. In addition, you are able to join a live chat room from any kind of computer that is connected to the web, avoiding the telephone costs that you will have to pay if you are calling to a different country.
Live Chat Support in Website Hosting
Together with the telephone and ticket support, our company provides live chat support too. You're able to contact us every day, including holidays and weekends, and we will give you more information about the Linux website hosting plans that we provide in case you are not a customer yet, or about common and billing questions in case you already have a user profile. Although for strictly tech matters you will have to open a ticket to the tech support team, as such issues need extra time to be resolved, you can still get in touch with us on our live chat for some technical information. To give you an example, we're able to assist you to set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you a lot of time. Even when our telephone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all of our prospective and active clients. In case you're searching for a new website hosting account, you are able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting plans in order to choose the perfect plan for your sites. If you already own an account with us, we'll support you in a timely manner with general, billing and first-level techmatters. Even though in certain cases you'll have to open a support ticket as there are problems that cannot be resolved through a live chat, we will be able to assist you with various common tasks, for instance installing an e-mail account in an e-mail client or redirecting one domain to another. As a result, you'll enjoy prompt support and you will save many hours.