There are different ways in which you can contact the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you opt for is a trouble ticket system. It is the easiest means of communication for many reasons. In case no technical support engineer is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always hit home. Moreover, you can copy/paste large bits of information without needing to worry about typos, and if a given issue needs more time to be fixed or a number of responses need to be exchanged, all the information will be in the very same place, so either party can always see the comments left by the other one. The downside of using tickets to touch base with your web hosting provider is that they are often separate from the web hosting platform, which goes to say that if you need to supply info or to follow guidelines, you will need to use no less than 2 separate interfaces and this number could grow if you want to manage multiple domain names. Also, lots of hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a response.
Integrated Ticketing System in Website Hosting
Our Linux website hosting plans come bundled with an integrated ticketing system, which is an indivisible part of our custom Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia enables you to manage everything related to the web hosting service itself in one and the same location – invoices, files, emails, tickets, etc., avoiding the necessity to sign in and out of different systems. In the event that you’ve got any technical or pre-sales questions or any problems, you can open a ticket with just several clicks without signing out of your Control Panel. In the meantime, you may select a category and our system will present you with a number of educational articles, which will provide you with more information and which may help you resolve any given problem before you actually send a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting plans, so you will not need an additional platform to contact our tech support staff – you can do it on the spot if you come across a predicament. Posting a new ticket takes a few clicks of the mouse and finding an older one is equally simple. With our smart search functionality, you can quickly find any ticket that you have posted in the past. You can post a ticket whenever you wish since our customer service technicians are available 24-7-365 and reply in no more than 1 hour, even though it seldom takes that much to receive a reply. With the Hepsia Control Panel, you’ll have everything in one place and you can forget about using two or more platforms to fix a simple issue.