If you've ever had a web hosting account before or you've dealt with any other type of online service, you probably know from your own experience that for some things it's better to speak with a live person over the phone rather than exchange tickets or emails. If you want to learn more about a particular service before you order it or if something small-scale should be made, for instance, it will be much easier and quicker to do it in real time. If you are able to connect with representatives over the phone, it is also very likely that you're using the services of a real web hosting provider, not just a reseller. The type of support that you'll get over the telephone varies between different providers - from common matters to professional technical support. Typically most providers will offer you pre-sales assistance and first level phone support, while more complex tech matters are managed through e-mail or tickets.
Phone Support in Web Hosting
All of our web hosting plans offer telephone support fourteen hours per day even on official holidays, so if you do not have an account yet, you can give us a call and find out more about our services or if we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so you can contact the number which is nearer to you. If you are a current customer, we will assist you promptly with any kind of general and billing issues and with numerous tech issues to save you time and efforts - we acknowledge the fact that often it's more convenient to talk with a live person so as to get things done right away. Of course, some situations cannot be taken care of on the phone, so if this is the case you're able to use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we offer include live phone support for fourteen hours a day. If you're unsure which plan is appropriate for your websites, you'd like to find out more about a package's specifications or you'd like to have any other info about our services, you're able to call any of the local numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. If you currently own an account, you will be able to contact us about sales and general issues, although we are often able to assist with a number of technical issues as well. For strictly technical troubles you'll need to employ our in-built ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option if your issue needs additional time to be taken care of or it needs to be escalated to our system administrators.