Should you ever face a problem with your site and be unable to solve it on your own, ask the respective web hosting company’s help desk staff to help you get the website back online. A quick solution would be the perfect scenario, but many hosting companies respond within 24 hours or even more, particularly if you are dealing with a reseller. Even if the problem can be solved with ease, your website may not function correctly or it may not be accessible whatsoever for a long time period, so you may lose prospective customers as it is very unlikely that anybody will eagerly go back to a faulty site. That’s why, you have to make sure not only that you can touch base with your web hosting provider, but also that they can respond and assist you in a well-timed fashion. If a software application update does not go smoothly or you delete something incidentally, for instance, the site should be fixed swiftly so as to avoid long inaccessibility.
One-Hour Response Guarantee in Web Hosting
In case you’re using one of our Linux web hosting
and you have an inquiry or confront some complication, you can contact us 24/7/365 by posting a ticket or by writing an email and we will make certain that you obtain an answer in less than sixty minutes. If the issue can be sorted out, we’ll do it before we respond, whilst in case there is something that you have to do on your end, we will supply you with all the required info – what possible solutions to try, what settings to check, etc. Normally, you’ll receive an answer within no more than 30 minutes, which means that waiting around for hours or even for more than a day to obtain support is something out of the question. Our 60-minute reply time guarantee is valid for any question that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we recognize how important it is to receive prompt support, we guarantee that you’ll never need to wait for more than one hour to obtain a reply to any ticket that you send through your semi-dedicated server
Control Panel. As it is, you will seldom need to wait for more than 20 to 30 minutes and this is valid for any issue irrespective of what its nature is – general, technical or billing. Besides, our technical and customer support team is working 24-7, which goes to say that even in case you post a ticket during official holidays, you will always receive a lightning-fast response, which will contain the answer to a question, the solution to an obstacle or the details needed to resolve an issue yourself – if there is something that you have to do on your end. With us, you’ll never need to waste a whole day awaiting an answer like you would with a lot of other hosting companies.