A live chat is a real-time method of communication between a web hosting company's support crew and its customers. It is a very efficient method to receive some info about the web hosting services or have some problem resolved as you're speaking with a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the smaller possibility of errors at the time you exchange information such as usernames or domain names, the faster response time as the communication is real-time and the fact that you do not have to stay on the chat all the time - you're able to do another thing while the representative examines the issue in question. In addition, you'll be able to become a part of a live chat room from any computer which is connected to the web, avoiding the phone charges that you'll need to pay if you're calling to a different country.
Live Chat Support in Web Hosting
As we acknowledge the fact that numerous situations are easily resolved if you speak with a live person, we supply a live chat service for all our potential and current clients. The chat is online every day and our customer care representatives will help you with a number of questions and issues. If you are not our client yet, you'll be able to learn more about our web hosting packages and the web hosting environment in general so as to make sure that your sites will work efficiently on our servers. If you already have an account and you have some questions or you have any issues with some of our services, you can get in touch with us through the live chat and we will provide you with the required information or assist you to troubleshoot the problem. You will have to open a trouble ticket for some troubles that need longer time or the assistance of a sysadmin, still for the majority of common problems you'll get help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as a part of our services, which means that when you have any kind of questions for our semi-dedicated servers, you're able to talk with our customer care team at any time regardless if you've already acquired your account or not. Generally, the chat service is for billing, pre-sales and basic questions and difficulties, still we will help you with quite a lot of technical questions too. We can help you select the ideal package for your sites if you don't have an account yet, we can reply any kind of billing questions or concerns you have or we can help you with setting up your new e-mail address on your personal computer or smart phone - all the abovementioned will be done promptly as our live chat service is online all day long, each and every day. No matter when you want assistance, you are able to talk with an agent and save a long time.