The support that you'll receive from your web hosting provider is very important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical issue with an active account. Prompt and clear information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine hosting provider not from some reseller. When you get a hosting account through a company that does not own its servers and it can't access them directly, it is quite possible that you'll wait for a few days so as to receive a response to your question, so your web sites may remain offline for quite some time. In comparison, a provider which provides various means of communication and has a tech support team available all the time can assist you right away and help you decrease or fully avoid any downtime and possible losses.
24/7 Customer Support in Web Hosting
We provide you with 24/7 billing, customer and technical support for all of our Linux web hosting. Even if you are not our client yet and you have questions, we can give you a hand right away and provide you with the necessary info, in order to give you the choice to make an informed decision when you purchase your new website hosting account. We're available twenty-four seven, including weekends and holidays, and we supply multiple options for communication to contact us - live chat, phone, emails and support tickets. For your convenience, we now have multiple telephone numbers globally, thus you'll be able to call the one that is closer to you. The max response time for your emails and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for days to get support for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and common queries. Our representatives will assist you to choose the most suitable package or offer you details about our servers, in order to verify if the system requirements for your web sites are met. In case you are an existing customer, you'll also be able to get in touch with us via e-mail or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We guarantee that any time you use these two ways of contact, you'll receive a response within no more than one hour and that’s 24/7, which includes weekends and official holidays. If you've employed the web hosting services of other suppliers, even large ones, you'll be able to compare the reply time due to the fact that it often takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Each VPS server package that we offer comes with 24/7 customer and technical support, so if you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you will be able to contact us at any moment, even holidays and weekends. For your benefit, we supply different ways of communication - phone support with several local numbers around the globe, live chat, emails as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems as it is much easier to monitor what's going on. The maximum warranted reply time for all the e-mail messages and tickets is sixty minutes, however it rarely takes that long to receive assistance. In case you obtain the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server from us, you can get in touch with us at any time using several channels and the max time that you will need to wait for a reply is up to one hour, so you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it is a weekend or a holiday and we can assist you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical issue, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email message. In case you have any common questions or you would like to know more about our services before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries around the globe. In the event that you'd like to have help with third-party software that you can't set up or manage properly, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.